GENERAL TERMS AND CONDITIONS OF SALE
Theoneshirt (www.theoneshirt.de) is a brand operated by Anna & Morgan (www.annamorgantailoring.com).
All contracts, orders, payments, and legal responsibilities are handled exclusively by Anna & Morgan (Frankenstraße 152, 90461 Nuremberg, Germany), which acts as the sole contractual partner.
These Terms apply to all orders placed via our website.
These General Terms and Conditions (hereafter "Terms") apply to all users of the website www.theoneshirt.de and govern all orders and transactions made through this site.
These Terms are provided in both German and English. The current version is always available on our website.
- Consumer: Any natural person entering into a transaction for personal purposes, not primarily connected to their trade or profession.
- Anna & Morgan: Anna & Morgan, Frankenstraße 152, 90461 Nuremberg, Germany, acting in a commercial or professional capacity.
Conflicting or additional terms provided by users or business partners will not apply unless expressly agreed to by Anna & Morgan in writing.
Anna & Morgan offers both made-to-measure (MTM) and made-to-order (MTO) clothing, with a primary focus on made-to-measure garments.
Theoneshirt primarily offers made-to-order clothing. However, selected customers may gain access to made-to-measure options through membership upgrades or special programs (e.g., Shirt Club).
Our products are produced individually upon order and may include customization elements such as monograms and selected design options (e.g., collar, cuff, or hem style).
As a result, products are generally considered personalized goods and may be excluded from the statutory right of withdrawal under §312g BGB, where applicable.
For questions related to your order or website usage, please contact:
dany@annamorgantailoring.com
The products displayed on our website do not constitute a legally binding offer but are an invitation to place an order.
A binding contract is only formed once we send you a formal Order Confirmation via email.
Contracts are concluded in either English or German.
After placing an order, your order details will be stored. If you lose access to them, please email us and we will send you the documentation again.
Our products include made-to-order clothing for men, women and children with customizable options. While we strive to accurately display colors and materials on screen, variations due to monitor settings or production methods may occur.
Product availability may vary. If a selected fabric or model is unavailable, we will notify you and, where possible, offer an equivalent alternative.
- Orders are processed only upon receipt of full payment.
- We only accept quantities considered typical for personal use. For larger orders, please contact us.
- You must be at least 18 years old to place an order.
There is no right of withdrawal for individually manufactured or clearly customized products as per §312g Abs. 2 Nr. 1 BGB.
We do NOT keep items in stock. Even for standard sizes (e.g. XS to XXL), each piece is made to order and not immediately available. Production begins only after full payment is received and you have received our official order confirmation by email. As these items are customized, they are non-returnable.
For non-customized items, you may withdraw within 14 days of delivery, provided the goods are unused, undamaged, complete, and in the original sealed packaging. Return shipping is at your own risk and cost.
Prior to completing the purchase, the customer is required to actively confirm acceptance of these conditions via a dedicated acknowledgment checkbox. Without this confirmation, the order cannot be completed.
Curt Jürgen Schmidt
In der Anlage 10
55210 Mainz / Germany
Certain customers (e.g. Premium or Platinum Club Members) may be offered the option to order made-to-measure garments.
These products are also individually manufactured and are likewise excluded from the right of withdrawal.
All prices are in EUR and include VAT (where applicable).
For deliveries outside the EU, customs duties, taxes, or other fees may apply and are your sole responsibility.
Our production and delivery timeline is typically 3–4 weeks from order confirmation.
Delays may occur due to external factors beyond our control.
If your product has defects, notify us within 7 calendar days of receipt.
If the complaint is valid, we offer a free replacement with the same product.
As each product is individually manufactured, we do not offer refunds but provide a remake where necessary.
Report delivery issues (damaged parcels, missing items) within 7 days.
Please contact us with photos and your order number.
Orders may only be changed or cancelled within 24 hours of payment. After this period, production begins and cancellation is no longer possible.
Anna & Morgan may update or modify the website and its content without prior notice.
All website content is the intellectual property of Anna & Morgan and may not be used without prior written permission.
Users agree to provide accurate information and not misuse the website.
Use of the website is subject to our Privacy Policy in accordance with GDPR.
Anna & Morgan is not liable for third-party content on social platforms.
We use cookies to optimize user experience.
German law applies. The place of jurisdiction is Nuremberg, Germany.