Shipping policy

Shipping & Delivery Policy (EU)

Last updated: 01.04.26

Theoneshirt (www.theoneshirt.de) is a brand operated by Anna & Morgan (www.annamorgantailoring.com).
All orders, payments, shipping, and legal responsibilities are handled exclusively by Anna & Morgan
(Frankenstraße 152, 90461 Nuremberg, Germany), which acts as the sole contractual partner.

Shipping & Delivery:

Production time:
Each garment is made to order. Production begins only after full payment and order confirmation.

Production typically takes 2 – 3 weeks (may vary during peak seasons).

Shipping time (EU):
Approximately 2-5 business days after dispatch, depending on destination.

Total estimated delivery time:
Approximately 3–4 weeks from order confirmation (may vary during peak seasons).

Delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control
(e.g. customs processing, shipping carrier delays, public holidays, or incorrect delivery information).

Shipping costs:

- Free shipping within the EU & EFTA for orders above €350
- Orders below this: €15 flat rate
- International shipping (outside EU/EFTA): calculated by weight and destination, shown before checkout
- For deliveries outside the EU, additional customs duties, taxes, or import fees may apply.
  These charges are not included in our prices and must be paid by the customer

Carrier:

All shipments are handled via DHL.
Once your order has been shipped, you will receive a tracking number via email.
Risk of loss or damage passes to the customer upon delivery of the goods.

Delivery restrictions:

- Delivery to some countries may not be possible
- We currently do not ship to the USA due to high import tariffs.
  If you are willing to cover additional costs, please contact us before placing an order